More from the Food Service Industry
If you read my recent customer service stories about Burger King and McDonald's, you might wonder why I would talk about these things. Does this tiny little blog matter? Would Burger King or McDonald's ever notice what I have to say? Maybe not. But I bet people listen to Seth Godin when he talks about Whole Foods and Verizon.
1 comments:
It will be interesting whether these companies will embrace Seth or ignore his writings.
Verizon is so large and so complex because of all the mergers, simply getting people to play off the same sheet of music is a huge task. Then add that even with all the mergers, their have been closings, layoffs, platform changes and I'm only touching the surface. It would take an entire team to simply program the phone system to get a call to the proper person because the person doing it this morning may have been displaced or had their location closed.
Whole Foods is an interesting topic. Their whole market is people who are sensitive to value added. Yet as they have matured and their margins have narrowed, investors are likely pushing management for cost cutting measures or ways to sell the same item for more.
Most companies face this. Some later than others. How many companies in Megatrends are still in good shape, even if they are in existence at all. Some day, even the most progressive and well managed company will face a maturity issue. Generosity will be replaced by ever increasing cost management. ROI's will be larger before new initiatives will be followed. It's simply happened to too many what were considered well run organizations.
At one time, Bob Crandall and American Airlines were the poster children for a excellent chairman and a well run organization. Crandall is gone and the airline is struggling to stay alive.
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